Returns and exchanges

We want you to love your Fierce Activewear purchase. If something isn’t right, we’ll do our best to make it right. Please review our policy below before submitting a return or exchange request.

Delivery Timelines

  • Dubai:

    •  Same-day delivery : Orders placed before 2:00 PM 

    • Next-day delivery

  • Other Emirates:

    • Next-day delivery (excluding Sundays and public holidays)

  • GCC Countries:

    • Delivery within 2–4 working days, subject to customs clearance

Online Returns – General Conditions

To be eligible for a refund or exchange, all items (including promotional gift items) must be returned within 14 days of receipt, meeting the conditions below:

Condition of Items

  • Items must be unworn, unaltered, unused, and in sellable condition

Packaging Requirements

  • Return items in their original packaging, box, or dust cover

  • Tags, labels, and instructions must be attached

  • Include authenticity cards, where provided

  • Swimwear must have the original hygiene liner intact

Documentation

  • Include the original order confirmation in the return

Note: Returns that don’t meet these conditions may be refused and returned at your expense.

Return & Exchange Policy (UAE Only)

  • Returns/exchanges accepted within 14 days of delivery

  • Shipping fees are non-refundable

  • Full order returns: AED 25 processing fee applies

  • Partial returns: Free (UAE only)

Sale & Discounted Items

  • Sale items:

    • Exchange only, within 7 days

    • Not eligible for refunds 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will re-deliver the correct or replacement item at no cost

Refund Process

To request a return:

  1. Submit a return request via this link: [Insert link to return request page]

  2. Or email us at customer@fierceactivewear.com with your order number and return reason

Refunds will be:

  • Issued to the original payment method

  • Processed within 30–45 days, depending on your bank

Contact Us

If you have questions about your return, contact our support team:
📧 customer@fierceactivewear.com

We're here to help make your experience smooth and hassle-free.